No appointments: Bengal officers ordered to meet citizens twice a week to resolve issues
Under the order issued by Chief Secretary Manoj Agarwal, government offices across the state will meet citizens every Tuesday and Thursday from 10.30 am to 1 pm. No prior appointments will be required.
To ensure strict adherence, the order specifies that no official meetings, field tours, or external engagements should be scheduled during these designated hours. Official contact numbers and email addresses must be prominently displayed at every office premises and on departmental websites.
Grievances submitted during these in-person sessions will be tracked and logged into the enhanced Apnar Sarkar Apnar Pashe portal to facilitate continuous review by divisional commissioners and district magistrates.
The order said these twice-weekly open-door sessions will complement, rather than replace, existing online grievance portals. This ensures that citizens without digital access retain a guaranteed avenue for face-to-face assistance.
Divisional commissioners, district magistrates, municipal commissioners, sub-divisional officers (SDOs), block development officers (BDOs), officers-in-charge of police stations, superintendents of police (SPs), and divisional forest officers (DFOs) are required to hold the meetings.
The Department of Personnel and Administrative Reforms will actively monitor officer attendance and track the speed of resolution of incoming public complaints.
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