Signing you in

The man detailed his account in a Reddit post on r/RapidoUsers titled, “Rapido driver threatened me with a knife and robbed me in Gurugram at 1:30 am. Need help getting police and Rapido to act.”

According to his post, the incident took place between 1 am and 1.30 am on October 19, when he booked a ride from Sector 5 in Ashok Vihar to Sector 72A in Gurugram. He alleged that the rider cancelled the trip on the app midway but insisted that he would still take him to his destination.

The situation allegedly took a frightening turn during the journey when the rider pulled out a knife, threatened his life, snatched his mobile phone and fled. The man described the experience as a robbery at knifepoint and said he feared for his life.

In his Reddit post, he said he had emailed Rapido's customer support team and nodal officer, seeking the rider's details, vehicle registration number and KYC information to assist the police investigation. He also asked the company to preserve the trip records and take immediate action against the rider.

The man said he was pursuing a formal police complaint or FIR and appealed to Reddit users for guidance on escalating the matter to Rapido's senior management and safety team. He also sought advice on how to get Gurugram Police to act faster and asked whether anyone had experienced a similar incident.

Urging Rapido and Gurugram Police to take the matter seriously, he said he was willing to share his booking details and correspondence privately with the relevant authorities. He also warned other users against continuing a ride after a driver cancels it on the app.

The allegations have been shared by the Reddit user, and the details of the incident have not been independently verified. No response from Rapido or Gurugram Police was included in the post provided.

India Today has reached out to Rapido for a statement regarding the allegations. This article will be updated when a response is received.- Ends